Privacy Notice

General Data Protection Regulations

Your information:

What we hold, how we use it and how we keep it confidential and secure.

This privacy notice tells you about information we collect and hold about you, what we do with it, how we will look after it and who we might share it with.  It covers information we collect directly from you or receive from other individuals or organisations.

This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

We keep our privacy notice under regular review. This privacy notice was last reviewed in March 2018.

Who we are.

Watermoor House Residential Care Home (Charity number 1168947). We are a care home providing residential care and extra care facilities. We are registered with the ICO.

Your personal information.

We collect your personal information when you register with us which may including the following:

  • Name
  • Contact details
  • Date of birth
  • Gender
  • NHS number
  • Medical history including medication
  • Preferences and interests
  • Next of kin contact details

We will use this information to provide the services requested and to maintain records.

We may share your information with your next of kin, the Council, CQC other government departments or private organisations such as healthcare professionals as necessary to ensure your details and care plan are correct and up to .

We will not disclose your details to other third parties except if required to do so by law or upon your request.

We will process personal data for the following purposes:

  • To allow Watermoor House to be able to communicate and provide services appropriate to your needs
  • To monitor our performance in responding to your requests or care needs
  • As part of monitoring our performance across all residents to record, analyse and improve our care provision overall
  • To ensure that the Watermoor House meets its legal requirements.
  • Where the processing is necessary for Watermoor House to comply with its legal obligations, e.g. the prevention and/or detection of crime
  • To process financial transactions including payments and benefits involving Watermoor House
  • Where you have consented to the processing
  • Where necessary to protect individuals from harm or injury or maintenance of health or well being
  • Where otherwise permitted under the Data Protection Act 1998, e.g. disclosure to comply with legal obligations.

 Complaints or questions

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring concerns to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.